Shipping Policy
Shipping Methods
At UPAL MART, we offer various shipping methods to meet your needs. The available options may include standard shipping, express shipping, and other delivery services. The specific shipping methods and associated costs will be displayed at the checkout based on your location and the items in your cart.
Shipping Timeframes
The estimated delivery time for your order depends on your chosen shipping method and your location. Please note that delivery times may vary due to factors such as product availability, holidays, and shipping carrier delays. We will provide you with an estimated delivery date during the checkout process.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, allowing you to track the status and location of your package. You can use this information to monitor the progress of your delivery.
Shipping Restrictions
Some items may have shipping restrictions due to their size, weight, or destination. We will notify you during the checkout process if any such restrictions apply to your order.
Shipping Charges
Shipping charges are calculated based on the selected shipping method, the weight and dimensions of the items, and your shipping address. You will see the shipping cost for your order during the checkout process before confirming your purchase.
Return Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase from UPAL MART. If you are not satisfied with your order, you may request a return or exchange within [Insert Number] days from the date of delivery. To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging intact.
How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Log in to your UPAL MART account. b. Go to the “Order History” section and select the order containing the item you wish to return or exchange. c. Follow the on-screen instructions to submit your return or exchange request.
Return Shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable and insured shipping method when returning items to ensure they reach us safely.
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow [Insert Number] business days for the refund to be reflected in your account.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including but not limited to:
- Personalized or customized products
- Earrings and intimate apparel (for hygiene reasons)
- Items marked as final sale
Contact Us
If you have any questions or need further assistance regarding our Shipping & Return Policy, please contact our customer service team at [Insert Contact Information]. We are here to help you with any inquiries or concerns you may have.
Thank you for choosing UPAL MART. We value your satisfaction and aim to provide you with a seamless shopping experience.
